Erica is the Sr. Director Community at salesforce.com. Erica started the Success Community over 8 years ago and now it is 1.3 million members strong and the de-facto place to get questions answers, network, share ideas and gain greater success using Salesforce. She also created two thriving Customer Advocate Programs – the Salesforce MVP program which recognizes the top 1% of community members across social channels for their expertise, leadership and ongoing contributions and the User Group Program where customers volunteer to run local and vertical special interest groups all across the globe. Erica has been at salesforce.com for over 12 years and held various roles over the years ranging from teaching Administrators to managing content at Dreamforce, their largest customer event.
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